Dr. Rumay Alexander, a nursing educator at UNC-Chapel Hill and leader of diversity initiatives, discusses why ”checking the box” on diversity is not enough.

Racial disparities in the healthcare industry have long been an issue, with serious effects on outcomes. In this episode, Dr. Rumay Alexander discusses how the industry can begin to rebuild trust and shares some practical advice about how to build a program around diversity, equity and inclusion.

Stories mentioned in this episode:

HFMA's Healthcare News of Note: Black patients experience higher rates of adverse patient events relative to white patients, study says

New poll shows Black Americans put far less trust in doctors and hospitals than white people

CDC: Working together to reduce black maternal mortality

Howard University announces center to research health disparities

“Access improves outcomes.” The benefits of telehealth for chronic conditions.

Arnold Saperstein from Cecelia Health and Susan Beane from HealthFirst discuss the opportunities of telehealth for patients with chronic conditions.

How has your view changed with it comes to telemedicine?

Khalid Al-Maskari of Health Information Management Systems discusses the future of telehealth

How providers should prepare for No Surprises deadlines

Nick Hut talks with John Friedel from Abeo about the No Surprises Act and what providers should be doing now to prepare.

Vaccine, vaccine, vaccine, vaccine: How Sanford Health System is communicating with patients about getting their shots

Matt Hocks from Sanford Health System describes his organization’s strategy for communicating with patients about the vaccination plan. Dolly Parton clip comes from her Instagram: @DollyParton.

“Every one of us can make a change.” Dr. Zeev Neuwirth discusses how every stakeholder can improve the industry.

HFMA President and CEO Joe Fifer interviews Dr. Zeev Neuwirth about the dangers of fee-for-service and how every stakeholder has a responsibility to move the industry forward.

“You are never off the record on social media.” hfm Leadership columnist Jill Geisler discusses the do’s and don’ts.

Social media can be tricky to navigate. Today, we're talking with Jill Geisler about how to use your social channels for good, and what to consider before you post.

Read Jill's latest Leadership column in hfm magazine for more of her thoughts about working smarter.

“I’m not strong enough. That’s why I’m feeling this way.” Taking care of your mental health when you hit the pandemic wall.

Mental health is a tough issue during the best of times, but the additional stress and trauma of living through a pandemic can present new issues and exacerbate existing ones. This week, Ranga Krishnan, professor of psychiatry and the CEO of Rush University System for Health, discusses why attention to mental health is crucial now, and always.

If you are having suicidal thoughts, resources are available. The National Suicide Prevention Lifeline is toll free and available 24/7. That number is (800) 275-8255. If you’re in a domestic abuse situation, you can receive confidential support from the National Domestic Violence Hotline, also toll free and available 24/7. Their number is (800) 799-SAFE (7233). 

“Data represents people.” Why remote workers need to be more vigilant than ever about protecting personal information.

Kevin Coppins, president at CEO of Spirion, discusses how to keep data safe when working remotely. Also, five keys to look for when selecting an A/P finance solution for supplier payments from sponsor GHX ePay.

“I’m just glad I brushed my hair today.” The challenges, and some strategies, for working moms during a global pandemic.

A year ago, things were looking good for working women. At the end of 2019, the number of women in the workplace surpassed the number of men for the first time in a decade. But the pandemic has driven so many women out of the workforce to undo that progress, according to a recent report from McKinsey & Company.

In this episode, Annie Kurdziel and Elizabeth Newman from McKinsey & Company, join us to discuss the challenges they face as working moms as well as some strategies for individuals, managers and leadership as the United States approaches the one-year mark on widespread remote work and school.

Also in this episode, Laurie Heavey from sponsor ClearBalance talks about new research on patient-friendly payment.