Design thinking: A human-centric approach to problem solving in healthcare

Jess Roberts from the University of Minnesota discusses how the iterative process of design thinking can help healthcare organizations solve problems.

Also in this episode, Michael Bumann of sponsor Red Dot discusses how his clients have taken the millions of dollars they've gained through using Red Dot's motor vehicle accident account platform to accomplish organizational goals.

Mentioned in this episode:

A design thinking framework for healthcare management and innovation

How fried chicken is doing social good in Ohio, and what that could mean for the healthcare industry

HFMA President and CEO Joe Fifer interviews Joe DeLoss, a social entrepreneur and the owner of fast casual restaurant Hot Chicken Takeover, about how the healthcare industry can create social good from the inside out.

DeLoss will deliver a keynote at HFMA's Revenue Cycle Conference in New Orleans in March. 

The Valentine’s Day episode: Karin Hurt and David Dye discuss the whys and why nots of workplace romances

Karin Hurt and David Dye of Let's Grow Leaders discuss how to navigate workplace romances, whether you're a member of a couple or the manager of team members who start dating.

Also in this episode, sponsor Red Dot's CEO Michael Bumann discusses how a partnership with his company can help break down silos and add to trust among leaders, staff and patients.

Patients have access to more information than ever. How should we be talking to them about it?

The Information Blocking Final Rule from the 21^st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On this episode, Terry Hush, CEO of Roji Health Intelligence, discussed how that access should change the conversations providers are having with their patients.

This episode is sponsored by Red Dot.

How avoiding an awkward waiting room conversation can contribute to better health among transgender people

The cover story in the Winter 2020 issue of hfm magazine focused on the issue of deferred care during the pandemic. But deferring or avoiding healthcare is not a purely pandemic problem. Transgender patients are just one group that routinely avoids going to the doctor because they fear discrimination by the healthcare system. On this episode, Rodrigo Heng-Lehtinen, executive director of the National Center for Transgender Equality, discusses how healthcare organizations can help transgender patients overcome barriers to care.

Also in this episode, Senior Editor Nick Hut and Policy Director Shawn Stack discuss the Supreme Court order around vaccine mandates, and Policy Director Todd Nelson shares information about HFMA's MAP Awards.

This episode is sponsored by Red Dot.

Mentioned in this episode:

The COVID-19 vaccine mandate for healthcare workers can take effect nationwide, Supreme Court says

Healthcare organizations prepare for sicker patients in 2021 due to deferred care

U.S. Transgender Survey

Hit your performance targets with HFMA's MAP

Healthcare 2030: The Chartis Group and Bank of America discuss embracing disruptors and rethinking care delivery

Melissa McCain, director and leader of the consumer access digital transformation practice of The Chartis Group, and Charles Alston, market executive leader of Bank of America’s healthcare team in the southeastern U.S., discuss HFMA’s Healthcare 2030 series and share insights about what hospitals and health systems should be considering as they plan for the next decade.

What would you do if your best employee quit tomorrow? Anton Gunn shares the secrets to effective succession planning.

Leadership consultant Anton Gunn discusses why succession planning is important not only for C-suite executives but everyone in an organization. He also shares insights about how to train and develop up-and-coming leaders either to take over or to leave the organization for a better opportunity.

This episode is sponsored by Red Dot. On today's episode, CEO Michael Bumann discusses what a partnership with Red Dot can do for a hospital's revenue.

The HFMA editorial team discusses the biggest healthcare stories of the year and looks ahead to 2022

HFMA's award-winning editorial team looks back on key stories from 2021 in the news, hfm magazine, HFMA's Community, the podcast and more.

Mentioned in this episode:

HFMA News

HFMA Community

The economics of a telehealth visit: A time-based study at Penn Medicine

The great resignation: Reality or myth?

“You are never off the record on social media.” hfm Leadership columnist Jill Geisler discusses the do’s and don’ts.

Policy analyst and hfm columnist Paul Keckley discusses the cost effectiveness of health

Election Special: As the votes are tallied, we look at what the possible outcomes mean for healthcare

Healthcare 2030

Policy analyst and hfm columnist Paul Keckley discusses the cost effectiveness of health

HFMA President and CEO Joe Fifer interviews Paul Keckley, managing editor of The Keckley Report and author of an upcoming column in hfm magazine about the economy and healthcare spending, public health and the pandemic, and the cost effectiveness of health.

Mentioned in this episode:
The Future of Strategic Investment

Adopting the first responder mindset in leadership

Michael Bumann is the founder and CEO of Red Dot, a company that specializes in resolving motor vehicle accident accounts for healthcare organizations, and his history as a firefighter and EMT informs every aspect of his business. In today's episode, Bumann discusses what lessons leaders can take from first responders to take action in times of  great challenge.

Mentioned in this episode:

Surprise Billing Part I Summary

Surprise Billing Part II Summary